FAQ

What types of lifting solutions do you offer?

Focast provides a diverse range of high-quality lifting solutions, including heavy-duty lifts and electric pallet jacks. Our products are designed to enhance efficiency and safety in both residential and commercial settings.

How can I ensure the lifting equipment I purchase is suitable for my needs?

To determine the suitability of our lifting equipment, consider the weight capacity, dimensions, and specific features of each product. Our product descriptions provide detailed specifications to help you make an informed decision.

What is your return policy for lifting equipment?

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your order. The item must be in its original condition, unworn or unused, with tags, and in its original packaging.

How do I initiate a return or exchange?

To start a return or exchange, please contact us at contact@focast.shop or call us at +17624386611. We will provide you with a return shipping label and instructions on how to proceed.

What should I do if my product arrives damaged or incorrect?

If your order arrives damaged or if you receive the wrong item, please inspect it immediately and contact us. We will evaluate the issue and work to resolve it promptly.

What shipping options do you provide?

We offer Economy Shipping with an estimated delivery time of 3 to 7 business days. Orders are processed within 1-3 business days, and shipping is free for all orders.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through the carrier's website.

Do you charge a restocking fee for returns?

No, we do not charge a restocking fee for returns. You will receive a full refund for eligible items returned within our 30-day return window.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. Please refer to our checkout page for a complete list of accepted payment options.